Question 1

Is there parking?

Accepted Answer

Yes, there is parking available. Attendees have the option to park their vehicles conveniently at or near the venue, ensuring a hassle-free arrival and departure experience.

Question 2

Is it accessible to people with disabilities?

Accepted Answer

Yes, it's accessible to people with disabilities. The organizers prioritize inclusivity and ensure that venues are equipped with facilities to accommodate individuals with mobility challenges. Accessible seating areas, ramps, and other necessary accommodations are in place, allowing everyone to enjoy the event comfortably. But please contact us for more details before booking.

Question 3

Is it possible to take food from outside?

Accepted Answer

No, bringing outside food is not allowed. Attendees are kindly requested to enjoy the variety of food and beverages available inside the venue.

Question 4

Can I smoke?

Accepted Answer

Smoking is not allowed in general areas. However, there are designated special zones where smoking is permitted. If you wish to smoke, please use these designated areas to ensure compliance with the event regulations and the comfort of all attendees.

Question 5

How can I buy tickets?

Accepted Answer

The promoters of Ed Sheeran's 2025 tour are combating unethical ticket resale by implementing a names-on-tickets policy for tickets sold only via Platinumlist. We recommend registering an account with our approved outlet, Platinumlist (https://abu-dhabi.platinumlist.net/). After purchase, you’ll receive an email confirmation within 24 hours, but this is not your ticket. Detailed instructions on how to access your ticket(s) will be sent closer to the event.

Question 6

Where should I buy my ‘’face value’’ tickets from?

Accepted Answer

All official ticket agent websites will be listed on tour advertising and at EdSheeran.com. Only buy tickets from the authorized websites: Platinumlist - https://platinumlist.net/

Question 7

How many tickets can I buy?

Accepted Answer

A strict limit of 6 tickets per person per show date is enforced to ensure fair access for all. The entire party must arrive with the Lead Purchaser, holding tickets and valid ID. Any suspicious purchases, including bot activity or duplicate accounts, will be canceled.

Question 8

But we want to go as a bigger group/family?

Accepted Answer

You will have to try to complete another order with another Lead Purchaser's name and card as each person is allowed a max of 6 tickets.

Question 9

What if I lose my ticket before the show?

Accepted Answer

Please contact helpcenter@platinumlist.net, call them on +97144573212 or WhatsApp them on +971 50140 8768

Question 10

Are cameras allowed?

Accepted Answer

Professional cameras (deemed as cameras with removable lenses), video and recording equipment are strictly forbidden and will not be allowed inside the venue. Personal-use cameras and smartphone cameras are fine. No camera drop-off is available at the venue

Question 11

Is it possible to re-enter?

Accepted Answer

No re-entry once the event has started.

Question 12

Is it possible to return the ticket?

Accepted Answer

Ticket sales are final and are 100% non-refundable.